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Privacy

This privacy policy sets out how RPMI Limited (company number 02315380) of 7th Floor Exchange House, 12 Exchange Square, London EC2A 2NY (“RPMI” or “we”) uses and protects any information that we collect when you use this website.

RPMI is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. By submitting your information to us you agree to us using your personal information in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

For the purposes of the data protection legislation, we are the data controller.


What we collect

We may ask you to provide the following information:

    • name.

    • contact information including email address.

    • demographic information such as postcode and preferences.


Customer surveys

We may also ask you to provide information relevant to customer surveys and/or offers including information from third parties engaged by us, for example survey/analytics providers and that information includes:
     
    • 
Device specific information, including your device's IP address (collected and stored in anonymised 
      format), device type and country geographic information.
   
    • Log data including referring domain, pages visited and date and time when pages were accessed.


What we do with the information we gather


We use this information, if collected, to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.

    • We may use the information to improve our services including for survey purposes where we have
      engaged an analytics provider.

    • We may periodically send promotional emails about new services or products or other information
      which we think you may find interesting using the email address which you have provided.

    • From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may, from time to time, transfer and store your information at a destination outside the European Economic Area ("EEA"). In addition, your information, may, from time to time, be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For more information about the information we collect, visit the Cookies page.
 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click 
      to indicate that you do not want the information to be used by anybody for direct marketing purposes

    • if you have previously agreed to us using your personal information for direct marketing purposes,
      you may change your mind at any time by writing to or emailing us at enquiries@rpmi.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us at the address above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Accessibility Statement

We are committed to ensuring that our website is accessible to everyone by conforming to web accessibility guidelines (Worldwide Web Consortium website). In this section we provide a range of information to help people access our site.

You can find out about:

• Having the website content read to you.

• How to customise your view of the site including changing the text size and the range of assistive    
  technologies available to people with sensory or physical impairments.

If you have any questions or suggestions regarding the accessibility of this site please contact us.


Acrobat Reader (PDF) files

All documents on this website are PDF formatted documents which should open automatically through software called Acrobat Reader. If you do not have Acrobat Reader on your PC you can download a free copy.
 

Resizing the text

You can make the text on your computer easier to see and read in a number of ways. The tools on the BBC My Web My Way website provide a quick and easy guide to resizing the text on this website. For more information visit http://www.bbc.co.uk/accessibility/guides/text_larger/
 

Screen Readers

You can make your computer talk in a number of ways, which can be a valuable facility for people who have difficulties with reading, for someone who can't see very well or at all, and for those who need to give their eyes a rest. The guides on the BBC My Web My Way website explain how to use the built-in speech function in your computer. http://www.bbc.co.uk/accessibility/guides/speak_text/ 
 

More help customising your computer to your requirements

If you have not found information here to help you view or navigate our site more easily, a visit to the BBC's My Web, My Way website might help.

It is an excellent site that provides advice and help to all those people who would benefit from making changes to their browser, operating system, or computer to be able to view and navigate websites more easily.


Standards compliance

RPMI is working to make this web site as accessible to everyone as possible.